The company

At VirtualPBX, we deliver voice, video, and text messaging products that help businesses up their game.

🎉 The role

Do you love engaging with new users as a key team member in delivering an amazing customer experience for a product? This is an exciting opportunity to be part of a key team, showcasing our incredible products and providing customer-centric feedback that will drive the future of VirtualPBX.

You will work with other customer success representatives and product specialists to engage with customers and onboard them onto our products. You will also develop ongoing relationships with key accounts and power users to improve their experience while making them internal champions at their companies.

🧭 You might be a great fit if

Love getting hands-on with customers in a consultative way to make them successful
Can excite and delight users to become champions of the product and brand
Are self starting and can exercise creative thinking to drive customer satisfaction
You are not afraid to pick up the phone and call someone, send emails or text messages
Anywhere in a time zone between PST-EST. We've found that large time zone differences can be tough in a small team. You can be out of the US.
Even if you're worried you don't meet all these qualifications, please reach out! We'd love to hear from you. We value experience of all kinds, and you don't have to have a conventional software engineering education or background to succeed here!

🚀 What you will do

Consultative Onboarding - Using information derived from your conversations or known best practices, you will help users get to a value event within the VirtualText product so it becomes part of their regular workflow.
Showcase and educate - upon engaging existing customers you will walk people through the product to show the art of the possible and get them excited about using it. As a part of this process, you will consult them on how this might fit into their business with the end goal of getting them into the product and successfully using it.
Nurture Customer Relationships- you will work closely with our customers, establishing relationships with power users and key accounts. You will be empowered as a champion for these customers internally.
Maintain feedback loops across the organization - As someone on the front lines, you will be diligent documenting user feedback on the product and customer experience so that we can improve it over time. You will also collaborate closely with sales and customer success to cultivate new opportunities.
Manage and drive customer-centric processes - you will work closely with systems and processes to manage customer relationships, product management and other key areas. Your experience will drive continuous improvements across these systems and processes.

🤩 About you

Have 2+ years experience in a customer-facing role
You’ve demonstrated an aptitude for mastering products and are excited to become a customer champion
You have experience working with data to prioritize your work
You’re comfortable with learning and applying product knowledge creatively
You have excellent written and communication skills
A track record of resourcefulness, work ethic, and a high degree of agency to hit your goals

📣 To Apply