The company
At VirtualPBX, we deliver voice, text messaging, call center and security products that help businesses up their game.
🚀 Billing Operations Specialist
Are you a detail-oriented individual with a knack for numbers and a passion for delivering exceptional customer experiences? VirtualPBX is searching for a proactive and analytical Billing Operations Specialist to join our growing team. This role is perfect for someone who thrives in a fast-paced environment, loves solving problems, and is eager to expand their skills in billing, finance, and tax compliance. This position is 100% remote and open to applicants across the USA.
🛠 What You’ll Do
- Stripe Billing Pro: Manage and optimize our Stripe billing operations, including subscriptions, invoicing, refunds, and payment reconciliations.
- Customer Support Champion: Address and resolve customer billing inquiries promptly and professionally, ensuring a seamless billing experience.
- Tax Compliance Expert: Handle state and local sales tax compliance, including reporting and filing, using Avalara AVC or similar platforms. Stay updated on tax regulations and advise management on compliance.
- Data Analyzer: Generate and analyze billing and tax reports to identify trends, risks, and opportunities for improvement. Present actionable insights to management.
- Process Improver: Identify and implement enhancements to streamline billing and tax processes, ensuring accuracy and efficiency.
- Cross-Functional Collaborator: Work closely with finance, customer support, and sales teams to resolve billing-related issues and optimize processes.
🎓 What You Bring to the Table
- Experience: 2+ years in billing, finance, or accounting roles, with a focus on subscription billing using Stripe.
Skills:
- Proficiency in Stripe and accounting software.
- Strong analytical skills with an eye for detail.
- Excellent communication skills to interact with customers and internal teams.
- Advanced Excel skills for financial analysis and reporting.
- Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (or equivalent work experience).
Mindset:
- Self-motivated and eager to learn.
- Detail-oriented and committed to accuracy.
- A proactive problem-solver who takes ownership of challenges.
😃 You’re a Great Fit If
- You’re passionate about numbers and ensuring billing accuracy.
- You thrive on solving customer billing issues quickly and professionally.
- You’re excited about learning and staying updated on tax compliance.
- You’re a proactive self-starter who loves finding ways to improve processes.
- You’re comfortable working independently in a remote environment.
🤝 Why Join Us?
- Career Growth: Opportunities for professional development and advancement in billing and finance.
- Training & Support: Receive guidance and mentorship to expand your skills in billing, tax compliance, and analytics.
- Remote Flexibility: Work from anywhere in the USA.
- Competitive Compensation: Enjoy a solid salary plus performance-based incentives.
- Innovative Environment: Join a fast-growing, dynamic company where your contributions make a difference.
🌟 Ready to Apply?
Send your resume and a short introduction to jobs@virtualpbx.com. Don’t worry if you don’t tick every box – we’re excited to hear from candidates with a range of experiences!